Terms and Conditions

Carplastix Refinishing s.r.o., Poličany 59, 284 01 Kutná Hora, E-mail: info@carplastix.com , Company ID: 09257004, ID: CZ09257004, Account number: 123-2162700287/0100
the Contractor, as the first party, issues these Terms and Conditions for the purpose of operating an e-shop located on the Website: www.carplastix.com/cz/
Preamble* These Terms and Conditions govern all inquiries, orders and contracts created and concluded in the course of the performance of the Subject of the Contractor's Activities, which were created or originated from the Contractor's website on the Customer’s behalf.
* For the purposes of these Terms and Conditions, the Customer means a natural or legal person who has created an inquiry through the Contractor's website and subsequently confirmed the processed Contractor's Order. A contract for work between the Contractor and the Customer is concluded upon confirmation.
* Consumer is a customer who does not demand the Contractor to fulfil the Subject of Activities in his business activities.
I. Subject of Activity
The subject of the Contractor's activity is the renovation of accessories and components of passenger cars of brands and types as specified by the contractor's offer ("work"). The offer is placed on the contractor's website.
For the purposes of the Contractor’s activities, the renovation means: a) for plastic and metal parts – removing all layers of the original coating to bare plastic/metal and applying all the necessary new surface coatings according to the specifications and prerequisites of the particular part. For parts containing graphic symbols, letters, and numbers, these symbols are to be applied to the new part surface using laser technology while maintaining the same appearance as the original symbols. For illuminated parts, the colour and intensity of the backlight are to be maintained to match the original new part. - If the graphic design of the original part consists of a problematic foil, this foil is to be removed and the graphic design of the part is to be applied directly to the part.
In case of plastic parts renovation, the Contractor warns the Customer in advance of any potential change in hardness of the surface finish of the parts (they are always harder to the touch), however, the shade of colour and the gloss/mat level should always exactly match the appearance of the new original part, unless the customer explicitly asks for different appearance (different shade of colour) from the original. The Contractor warns strongly that his subject of activity does not include making a true copy of any new original part. In order to significantly prolong the lifetime of the surface finish of the renovated part compared to a new original part, some work procedures and materials used differ from those used in primary production and the hardness of the new surface is different.
II. Creating an inquiry and concluding a contractThe Creator operates website www.carplastix.com/cz/objednavka/, which is the only place where it is possible to create an inquiry for work to be done by the Contractor for the Customer.
The customer fills in the inquiry form by selecting the "vehicle brand selection" and "vehicle model selection" and then by selecting the individual parts for renovation. Clicking on the "Order" button will add each individual part to the inquiry.
After selecting all the required parts for renovation (Art. I), choose the "Continue" button. Afterwards, the Customer is obliged to select the form of transport by selecting "one-way" or "two-way". Each option contains an explanatory label and cost of service. Postal charges paid by the Customer.
In order to complete the inquiry, the Customer fills in „name“, „surname“, „e-mail“, „phone number“, „town/city“, „street“, „postcode“, „company“, „company ID“ and „VAT ID“ and selects whether or not to issue a tax document to an entrepreneur.
Before „Sending the inquiry“, the Customer acknowledges that they have read these Terms and Conditions and Consumer Information, that they are able to read them online or download them from the Contractor's website. After the inquiry is sent, these Terms and Conditions and Consumer Information are also sent automatically to the Customer to the specified "e-mail".
The inquiry sent by the Customer is delivered by an automated process to the Contractor’s mailbox no later than one hour after its sending. The Contractor checks the Customer’s inquiry and confirms it to the Customer’s mailbox no later than 48 hours after the expiry of the period for the automated delivery („Inquiry confirmation“), if it specifies the following information at the minimum:- list of parts for renovation ordered by the Customer, particular prices and VAT- in the case of transport selection, instructions on parts packaging- specifies a delivery deadline for all parts, which shall not be longer than 14 days from the date of Inquiry Confirmation by the Contractor- draws up a pro-forma invoice, specifying the total amount of performance according to the Contract of work, variable symbol and account number- lays down the conditions for payment of postal charges for the two-way delivery- specifies the deadline for performance of work, which will be at least 3 days from the delivery of the parts for renovation (transport time is not included in this period).
The Contract for work is concluded upon confirmation of the Customer’s inquiry by the Contractor. In the event that the Contractor confirms the Customer's inquiry to a different extent, it is necessary for the Customer to revalidate this confirmation by an e-mail message stating that they agree with the change in their Inquiry. The Contract for Work is concluded upon the delivery of such agreement.

III. Price of Service and Payment, Shipping, Packaging
Price of Service – the renovation of each part is specified in the Contractor's Offer and subsequently in the Inquiry Confirmation.
The Customer undertakes to pay the price of the Service within the period set by the Contractor, which shall not be shorter than 14 days, but no longer than one year from the execution of the Work under the Contract for Work. The Customer shall inform the Customer of the completion of the work by e-mail to the e-mail address given by the Customer in the Inquiry. The payment can be made by transfer to the Contractor's bank account according to the instructions in the Contractor's Pro-Forma Invoice or via the Payment Gateway, which the Contractor operates on the website www.carplastix.com/cz/brana, filling in the payment symbols as per the Contractor’s Pro-forma invoice. Within 14 days of payment of the entire price for the work, the Contractor shall send the Customer a tax document on the payment made.
Postal charges – the costs of postal charges are contractual and are specified in the Customer's inquiry. In the case of two-way delivery, the Customer undertakes to pay the postal charges according to the Contractor's instructions in the Inquiry Confirmation.
In the case of two-way delivery, the Customer is obliged to pack the parts for renovation so that they are not physically damaged during transport (bubble foil, air cushions, etc.) and mark the package to be sent with a "fragile" sign/label/sticker.
In the event of the Customer's default in payment for the Work, the Contractor reserves the right to withhold the parts sent or handed over by the Customer until the full payment for the work is made. In case of the Customer's delay in payment for the Contractor’s execution of the work by the Contractor for more than 1 year, the Contractor is entitled to monetize the Customer's parts, to cover the monetization costs (maximum CZK 2,000) and the price of the work and send any unsold parts and the remainder of the profit at the expense of the Customer to the postal address given by the Customer.
IV. Damaged parts, parts not included in the Contractor’s offer
For the purposes of these Terms and Conditions, a damaged part is understood to be a cracked, partially broken, broken, bent, knocked off, warped, sanded or a part that is not compact, integral or visually identical to the standard part (missing corner, cracked or missing attachment lugs, etc.). On the contrary, missing paint, shine, damaged symbols or unnatural surface texture due to age and material fatigue are not understood to be damage.
In the event that the Customer requests renovation of a damaged part, the Customer will specify the degree of damage of each particular part in the "Inquiry Notes" field in the inquiry form.
In the event that the Customer sends or passes a Damaged Component to the Contractor without prior notice, the Contractor shall notify the Customer of this by e-mail or verbally upon handover and will not perform the Contract for Work until a separate Contract for work on the Damaged part is agreed between the Customer and the Contractor. The Customer starts from the premise that the Customer requests the entire work to be performed unless otherwise specified.
Any part not included in the Contractor’s offer is understood to be a part for which the Contractor does not explicitly offers renovation in the catalogue. A Contract for work on a part not included in the Contractor’s offer can be concluded between the Contractor and the Customer and afterwards proceeded in a similar manner as per Art. II et seq. herein.

IV. Withdrawal from the Contract, Complaints procedure
By sending an Inquiry, the Customer explicitly requests that the Contractor perform the work without undue delay after receiving the sent or submitted parts from the Customer for renovation.
The Contractor hereby notifies the Customer as a consumer that he may not withdraw from the Contract for Work, as it is the performance of service under the Contract for Work (modification or repair of an object) upon the Consumer's request.
Consumer Information according to § 1811 par. 2 and § 1820 par. 1 according to Act No. 89/2012 Coll. is delivered to the Customer together with these terms and conditions by e-mail after sending an inquiry to the Customer's specified e-mail.

V. Other provisions
The Contractor is entitled to delegate the performance of the work or part thereof to a third party.
The Contractor’s Business terms and conditions are valid and effective provided the Customer had chance to get familiar with them before sending the Inquiry.
These Terms and Conditions become valid and effective on 01/11/2018.

In Uhlířské Janovice, 01/11/2018
published on the web www.carplastix.com/cz on 01/11/2018
01 Consumer Information on Consumer Rights under Act No. 89/2012 Coll., Civil Code (“Civil Code”), as an Annex to the Order Contract
The provider of the services specified in the Business Terms and Conditions and whose offer is on the Provider's website  www.carplastix.com/cz is Carplastix Refinishing s.r.o., Poličany 59, 284 01 Kutná Hora, E-mail: info@carplastix.com Company ID: 09257004VAT ID: CZ09257004
hereinafter referred to as „Provider“.For the purpose of this Information, a Contract for Work means a contract under which the Provider undertakes to perform services for the Customer (Consumer) consisting in the surface renovation of parts and accessories of automotive plastic and metal parts as defined in the Provider’s Terms and Conditions. This Information is then an integral part of the Customer's Inquiry for the conclusion of the Work Contract and shall be used exclusively with it.For the purpose of this Information, a Contract for Work means a contract under which the Contractor undertakes to provide the Customer (Consumer) services consisting in the surface renovation of parts and accessories of automotive plastic and metal parts as defined in the Provider’s Terms and Conditions. This instruction is then an integral part of the Customer's Inquiry for the conclusion of the Work Contract and shall be used exclusively with itGiven that the negotiations of the parties are aimed at concluding the contract and that the consumer is aware of all the essential facts about the contract and the Provider, the Provider hereby communicates the following facts to the consumer well in advance of the conclusion of the contract or before the consumer makes a binding offer under § 1811 par. 2 CD: a) its identity, or phone number or e-mail address or other contact information:Carplastix Refinishing s.r.o., Poličany 59, 284 01 Kutná Hora, E-mail: info@carplastix.com Company ID: 09257004
b) identification of goods or services and description of their main characteristics,The identification of the services corresponds to the content of the Consumer Offer on the website www.carplastix.com/cz, which the consumer has been acquainted with before the conclusion of the offer. c) the price for the goods or services, or the method of its calculation, including all taxes and fees,The calculation of the service price is given in the Consumer Inquiry before it is sent to the Contractor for processing and the consumer has been acquainted with it prior to the conclusion of the contract. d) payment method and method of delivery or performance,The method of payment and the method of performance is specified in the Consumer Inquiry before it is sent to the Contractor for processing and the consumer is acquainted with it prior to the conclusion of the contract. e) the cost of delivery and, if such costs cannot be fixed in advance, an indication that they may be additionally charged,The costs associated with performance in the Czech Republic are set at CZK 200 in case of one-way shipment (Contractor> Customer) or CZK 400 in two-way shipment (Customer> Contractor> Customer). The cost of delivery is paid by the Customer. f) information on rights arising out of defective performance as well as on guarantee rights and other conditions for the exercise of these rights,The rights and obligations of the contracting parties regarding the rights of defective performance are governed by the relevant generally binding legal regulations (in particular the provisions of Sections 1914 to 1925 of the Civil Code). The rights arising out of defective performance shall be exercised by the consumer at the Provider at the address of his business or registered office, but shall be sufficient in the form of e-mail. The moment of claim enforcement is considered to be the moment when the provider received the claimed service from the consumer.
g) an indication of the duration of the commitment and conditions of termination of the commitment, if the contract is concluded for an indefinite period,The Contract for Work is concluded upon acceptance of the Customer's (Consumer's) Inquiry by the Contractor and lasts until the Work is delivered and paid by the Customer (Consumer) and the Work subsequently handed over to the Customer (Consumer).
Pursuant to Section 1820 (1) of the Civil Code, the Provider instructs the consumer about his rights and obligations associated with the Order Contract, because it is clear from the circumstances that the conduct of the parties is aimed at concluding the contract and without the presence of the parties; the entrepreneur also informs the consumer well in advance of the conclusion of the contract, or before the consumer makes a binding offer:
a) the cost of long-distance communication, if different from the base rate,The provider does not charge any fees or own costs for long-distance communication. b) an indication of any obligation to pay an advance or any similar payment if required, The Provider charges no advance payments.
c) in the case of a repeated performance contract, the shortest period for which the contract will be binding on the parties The Provider declares that he does not provide the consumer with a repeated performance contract and does not conclude a contract with the consumer with repeated service performance.
d) in the case of a contract concluded for an indefinite period or subject to repeated performance, an indication of the price or method of its determination for one billing period, which is always one month, if this price is constant,The Provider does not enter into an indefinite contract with the consumer.
e) in the case of a contract concluded for an indefinite period or subject to repeated performance, details of any taxes, charges and costs of delivery of the goods or services as determined by letter b),The Provider does not enter into an indefinite contract with the consumer. The consumer is not obliged to pay income tax or other similar compulsory payment under legal regulations in connection with the performance of the contract.
f) where the right of withdrawal may be exercised, the conditions, the time limit and the procedures for exercising this right as well as the withdrawal form, the details of which shall be laid down in the implementing legislation, Pursuant to the provisions of § 1837 letter a), letter d), a Contract for Work may not be withdrawn from.
g) an indication that, in the event of withdrawal, the consumer shall bear the costs of returning the goods and, in the case of a contract concluded by means of long-distance communication, the costs of returning the goods if the goods cannot be returned by their usual postal route, Pursuant to the provisions of § 1837 letter a), letter d), a Contract for Work may not be withdrawn from.
h) an indication of the obligation to pay an aliquot part of the price in the event of withdrawal from the contract for the provision of services and the performance of which has already begun, Pursuant to the provisions of § 1837 letter a), letter d), a Contract for Work may not be withdrawn from.
i) in the case of a contract pursuant to Section 1837 (a). (l), an indication that the consumer may not withdraw from the contract, or under what conditions the right of withdrawal shall cease to exist; Activities under the provisions of § 1837 letter l) of the Civil Code are not a subject of the Provider’s services.
j) an indication of the existence, manner and conditions of out-of-court settlement of consumer complaints, including whether a complaint can be lodged at the supervisory authority or the state supervisor. Out-of-court settlement of consumer complaints is provided by the seller via e-mail info@carplastix.com - subject: Complaint. The Provider shall send the Consumer Complaint Information to the consumer's electronic address. The consumer may also initiate an out-of-court settlement of a dispute before the Czech Trade Inspection at www.coi.cz.